iPad signin - won't remember log-in information

The Archives Archived: Tips and Troubleshooting
1

Won’t remember log in information in the last couple of weeks. The only thing that has changed is the iCloud id on the iPad has changed. I’ve entered the log-in multiple times.

Any recommendations on how to debug? 

2

I deleted the app and re-installed, still happening. It’s also happening on my iPhone 6. 

3

The Zwift password is stored in the system keychain, so if you change iCloud accounts, it can affect your password.

You could try resetting your Keychain to see if it solves the problem.

Here’s an excerpt from an Apple support article for any iPhone, iPad, or iPod touch with iOS 8 or later:

  1. If you have iOS 10.3 or later, tap Settings > [your name] > iCloud > Keychain > Advanced. For iOS 10.2 or earlier, tap Settings > iCloud > Keychain > Advanced.
  2. Tap Approve with Security Code.
  3. When asked to enter your iCloud Security Code, tap Forgot Code.
  4. Tap Reset iCloud Keychain to replace your iCloud Keychain in the cloud with the iCloud Keychain items on your device.
  5. Tap Reset to confirm. You’ll be asked to create a new iCloud Security Code.