Intel integrated graphics gen 10 and 11

Bugs and Support
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61

Yes I have in the week before Christmas. Bought a new Lenovo laptop in october and had crashes all the time. Intel I5, 10 gen, UHD graphics. Installed the 30.0.101.1191 drivers released Dec 3rd 2021 and did approx 8 1-hour sessions since and a 3 hour run of ‘Just watch’. No crashes till this point. So slightly positive.
Currently I use Zwift as follows: ‘run as administrator’, screen: ‘windowed’, resolution: medium 720; laptop battery saver: max battery saver.
Did not check high grahpics yet.

Note: when trying to update, laptop told me I had the latest drivers (27.20.100.8729). I installed a tool from Intel: Intel driver and support assistant installer (DSA); (www.intel. com/content/www/us/en/support/detect.html). This detects the new drivers and have you install them.
2 note: the install warned me that this would override the ‘standard’ Lenovo drivers (apparently I have those); which i did; since then no issues with Zwift crashing yet.

Hope this helps for other people in this thread as well.

Ride on!

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62

Hi Brian do you know which driver you downloaded??

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See here: Zwift Crashing/Freezing Mid ride - #378 by Peter_Gross

Note that this won’t work on Windows 11.

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I am having your exact same problem with the same Lenovo laptop, will install the latest driver and see how it goes - thanks for the post

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I did several rides now, some over two hours. With resolution on ‘high’. No freeze since I installed the new drivers.

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Hi Christian, have you had any more freezing issues with your Lenovo laptop? I updated the UHD graphics to the one you mentioned and worked great for about 2 weeks , now it started freezing again mid rides( not all but most) , just wondering if there is anything else I can do to enjoy the rides. Im also connected directly through Ethernet not wifi.
Any help on this would be great.
Myriam

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Check Windows hasn’t updated it for you in the background. You’ll need to roll back again if so.

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how to check the background?? when i go to check my device graphics its still the driver I updated but not sure how to do it in the background

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I think Dave meant during a normal windows update, maybe it was overwritten?

1 Like
70

Hi Myriam, my first thought is the same as Dave. Check whether windows did not install the old or other drivers as part of an update. Otherwise it is difficult to say why it does not work with your laptop. Since installing the dec 3rd drivers I did not have an issue any more. I run the app on high resolution.
I do still run the app as administrator and have the laptop battery saver mode to ‘max battery saver’. Maybe you can try that. Otherwise I have no clue.

Succes, hope you’ll find a solution.

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I have a 10th gen Surface Book 3, with a i7-1065G7. I tried following the instructions for downgrading the Intel drivers to the recommended version, but I got a warning that my Book 3 was incompatible with that driver, and the install then quit (without installing).

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Only works on Windows 10, not 11. If you’re on 10 and it’s still saying it’s not compatible, then you need to manually uninstall the old driver first, offline.

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Yup, Win10. You got this to work on a Surface Book 3?

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Not personally because I don’t use integrated graphics, but loads of others have. If this is the error message you’re getting when trying to downgrade: Error Message: Computer Manufacturer Graphics Driver Detected

…then follow the steps here: Error Message Appears When Installing Intel Graphics Driver...

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Thanks. Yup, that’s the error message I see. That additional procedure seems … daunting. Thanks again.

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It’s not as complicated as it may read on there. Essentially you’re trying to roll back the driver but the one already on your system has come from Microsoft (not Intel) so it won’t allow you to overwrite it automatically. The solution involves manually uninstall the Microsoft driver first - whilst disconnected from the internet - before adding the one you want in its place.

77

Hi all,
I had the issue with zwift crashing completely when I switched from game to menu and tried to change the settings or a jersey. I have Windows 11 with 11th Gen Intel(R) Core™ i5-1135G7 @ 2.40GHz 2.42 GHz and 16GB RAM).
I installed latest driver from Intel Driver & Support Assistant. Now it works with fine w/o any crash with highest resolution (1080p). I use the laptop only w/o any second monitor.
Another issue I solved (might be clear for most): I added the ‘document’ folder as an exception to avoid Windows Defender blocking it. Now all fit files can be saved correctly.
Ride On

2 Likes
78

Hi all,

Intel latest update for Graphics Driver for Xe Dedicated, 6th-12th Gen Intel® Core™ Processor from February 7, 2022 version: 30.0.101.1340

Release Notes (key issues fixed):

Intermittent crash or hang seen in Call of the Duty: Vanguard* (DX12) on 11th Generation Intel® Core™
Processors with Intel® Iris® Xe graphics.
• Crash or hang seen when launching Dirt 5* through Microsoft Store on 11th Generation Intel® Core™ Processors
with Intel® Iris® Xe graphics.
• Minor graphic anomalies seen in Shadowman Remastered* (DX11) at High presets, The Surge 2* (Vulkan),
Wolfenstein: Youngblood* (Vulkan).
• Minor graphic anomalies may be observed in Fortnite* (DX11) on Intel® Iris® Xe Discrete graphics.
• Minor graphic anomalies seen in Doom Eternal* (Vulkan), Forza Horizon 5* (DX12), Adobe Premiere Pro 2020
during video playback on 11th Generation Intel® Core™ Processors with Intel® Iris® Xe graphics.
• Crash or hang seen in Baldur’s Gate 3*…

I´m gonna try this version and hope it resolves the crash issues. It seems to be a bug that affects many different games.

1 Like
79

Graphics Driver version 30.0.101.1192
Core i7-1065G7 (Iris Plus Graphics)
Windows 11 Home, 21H2 (22000.493)

Zwift locked up after 21 minutes in New York.

(New York had failed with earlier drivers too - it isn’t a nice course for on-board graphics)

Why isn’t ZWIFT in the list of known problems in the release notes for any of the Intel drivers?

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There are thousands of games and applications I doubt Zwift has the user base to even get on intels radar to care about.

I’ve not looked at the release notes for intel drivers but do they usually list 10s/100s apps with known issues?

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