No problem @_Troy and glad to see you have your kit @Nigel_Doyle !
@T_Zhu can you send us a screenshot of your Kit carousel (now that you’ve updated) and all the way at the end where your Tour of Innsbruck kit is?
No problem @_Troy and glad to see you have your kit @Nigel_Doyle !
@T_Zhu can you send us a screenshot of your Kit carousel (now that you’ve updated) and all the way at the end where your Tour of Innsbruck kit is?
Thanks for the screenshot! We’re investigating on our side to see what may have happened. I’ll update you as soon as possible
Thanks Vincent.
Hey T Zhu, we have a brand new update! Can you try updating Zwift and then send us another screenshot of where your Innsbruck kit is?
Hi, I did the latest update this morning to try the new run courses (awesome!), but there is no change for the jersey.
Thanks for the response T Zhu. I’ve sent your case up already to our entitlements team so I’ll keep you updated. Feel free to reply to this thread if you see the jersey in your inventory.
Hi,
I completed the Innsbruck 22km TT last week and I am yet to receive my e-mail to unlock the kit. I have checked my settings a it wasn’t available this evening.
Thanks,
Dave
Hi Vincent W. just wanted to let you know I received my fresh jersey today with the NYC update. Thanks so much!
I’m afraid you can’t. Unless they repeat the tour and offer the same jersey.
It’s a shame that it is not possible to get the jersey because we do a group ride every Friday as Team Zoot Europe. maybe man can get something else