First time poster here…I contacted Zwift Support when I noticed that the orange progress bar had stopped moving after my accelerated progress was completed. I received this response:
“I was looking through your recent rides in Zwift and I think I’ve found what’s going on here. While XP is given out per mile ridden while in a SIM mode (e.g. free ride, race, or group ride), XP is earned differently when in workout mode. Since speed and distance aren’t metrics used in workout mode, XP in workouts is given when the workout is completed and scales based on the workout blocks rather than distance.
Looking at your ride history, it does appear that the majority of your rides where done in workout mode, so there is going to be a discrepancy when trying to convert your total miles into XP. Though you have properly received XP for the workouts that you have rode to completion.”
Good response but seems unfair. I wrote back:
“Thank you so much for all of your time and expertise. You explanation makes sense and I appreciate the detailed explanation.
That said, I wonder why Zwift has this policy? I am sure there is a good reason, but from a user’s perspective, my workouts are still miles ridden. Why not total them the same? I recently begun using a coach and most of the time, the sessions he assigned me are between an hour and an hour and a half. As a result, I do not complete the workout. Kind of feels like I am being punished for using a coach and structured workouts not offered by Zwift. Any chance this policy will change?
Thanks again for the awesome customer service.”
The response I received was gracious and encouraged me to post here.
What do you all think of this? Aren’t miles ridden miles ridden? Shouldn’t every mile count towards your progress to higher levels? Will Zwift be willing to change this policy?