Incorrect All Time Stats (Distance)

My wife rode 50,3 km which is not counted in all time statst (for sure the distance), it’s visible in dashboard and the activity itself looks good, it’s just missing in the stats. Any idea if there is any way how to refresh all time stats to show correct numbers? Thanks!

Hi @Petr_Zahradnik

Are you talking about a discrepancy between the all time total is lower than the 30 day total? This is a known issue where the two numbers are pulling from different sources. Its been challenging to fix.

1 Like

Hi @shooj,

I know about this known issue, but this is different. If I count the total distance of all rides shown in the dashboard (I havent done for times), so it is different from all time distance shown in profile. In profile stats is 50,3 km less then the real total count, one 50,3 km ride is missing. Total distance count (manually counted and also shown in strava and garmin connect) = 1172,2 km and all time distance in profile = 1121,9 km.

@Petr_Zahradnik

Did your wife’s session save & upload ok? Or did she happen to see a “network unstable” message right at the end?

@shooj

It wasnt uploaded to Strava and Garmin Connect automatically, but no issue on Zwift. It normally appeard in dashbord and no “error” message.

@Petr_Zahradnik
That’s a solvable problem. First - locate the FIT file for the missing session, and you can manually upload them to Strava and Garmin.

Here is some additional info on why activities may not have uploaded, how to fix a malformed FIT file, etc.

@shooj

I already did it, no big deal :slightly_smiling_face: my only concern are the stats on Zwift profile which are incorrect.

I’m confused now. Can you screenshot the discrepancy and drop in your next reply?

@shooj

ok, well:

Zwift all rides visible on dashboard - distance manually counted: 32,1+40,1+45,7+50,3+55,4+31,3+52,3+44,5+51,7+51,3+63,7+45,2+55,4+76,2+91+40,2+70,5+56,2+56,4+35,5+61,3+65,7=1172 km

Zwift all time distance shown on rider profile: 1121,9 km

Strava: 1172,2 km

So, Strava distance match with manual count of all rides which doesn’t match with all time distance shown on Zwift rider profile.

Btw, I cannot embed images and links.

Try posting images now.

ok, good now:

Zwift all rides visible on dashboard - distance manually counted: 32,1+40,1+45,7+50,3+55,4+31,3+52,3+44,5+51,7+51,3+63,7+45,2+55,4+76,2+91+40,2+70,5+56,2+56,4+35,5+61,3+65,7= 1172 km - OK

Zwift all time distance shown on rider profile: 1121,9 km - NOK, one ride (50,3 km, highlighted above) is missing in this stats
zwift

Strava: 1172,2 km - OK
image

So, Strava distance match with manual count of all rides which doesn’t match with all time distance shown on Zwift rider profile.