Good Morning everyone My name is Raúl and I have been a Zwift user for almost two years. I am going to change to other country and I will not be able to use zwift for a long time (possibly more than a year) but I would like to return as soon as I can because I love Zwift. My questions are: Can I…

Thanks for reaching out! While we’re sorry to see you go, if you’d like to cancel your membership, you can do so by following the steps in our knowledge base article " Canceling/Suspending Your Account ." There’s no need to worry, cancelling won’t erase any of your progress in Zwift; everything y…

Seth, There appears to be a new “pause” option, where you can pause your account for up to 8 weeks. I read in an another post that the cancel option is now different and will delete your account. Can you clarify? Thanks.

My subscription expired yesterday (summer here, so I’ve canceled my payment via Apple). This email I got yesterday from Zwift. If I understand it correctly my account will be safe & ready, waiting for my return in autumn - actually the same as it was last year/break. I hope that’s true as I just got…

My account still only shows the ‘Cancel Membership’ option, but what I am curious of is this: Previously the ‘Cancel Membership’ option was the only one available. And if I canceled on the first day of a billing cycle my account would be valid through the end of that billing cycle and just wouldn’t …

Jeffrey - your idea sounds like a very reasonable explanation of what “Pause” could be. This would be very, very useful feature how to meaningfully maintain subscription - for example for Christmas vacation (mostly I’m out of my home for 10 days or so), so I’ll pause it and don’t waste subscription …

More discussion on this topic here: [image] Pausing Membership General Discussion I would like to pause my membership for the summer expecting to start again in October. It appears the maximum pausing period is 8 weeks. How can I suspend my membership and keep all my data…

[Screenshot 2021-02-08 at 21.03.03] See screenshot taken directly after cancelling my Zwift payment. I also had the option of ‘pausing’

I have always cancelled my subscription when it gets warm enough to bike outside. I have always been able to resume my account with no loss of points, levels, gear, etc. All of these posts above indicate that this is the same. However, is it a scare tactic that the current cancel button says, “We…

If I cancel my account and return in the future, will I lose drops and purchased bikes?

General Discussion

Mike_Rowe1 (Mike) May 26, 2020, 5:23pm 7

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Question on Cancellation General Discussion	7	2467	March 23, 2019
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Pause Zwift account for the summer General Discussion	12	8042	August 25, 2023
Cancel membership Bugs and Support	6	1426	June 14, 2020
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If I cancel my account and return in the future, will I lose drops and purchased bikes?

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