Hr strap paired but not tracking

Hey there zwift says my hr strap is paired but it’s not tracking and showing in zwift. It’s a garmin hrm and I’m using cable to convert. Both my cable app and zwift pairing say that it’s connected so I’m not sure what to do. I disconnected it and re-paired it today hoping it would do the trick but no luck

Hi Stasia,

I recommend reviewing this YouTube video to ensure that you’re correctly connecting your devices via the NPE Cable.

If it all checks out, If that doesn’t help, please submit a support ticket if you haven’t already done so, and one of our support agents will be happy to take a closer look at this matter.