HR Connection Issue

Using Apple TV 4K and Zwift app on iPhone now all of a sudden Wahoo Tickr Strap will not connect. I have tried everything including complete reset and another Wahoo HR chest strap which won’t connect. When I search in Zwift to pair no HR is found also every time I go on now I have to pair my trainer (Neo) as it is not showing. Pulling my hair out now. Any ideas anyone please

If you are using Zwift on Apple TV and iPhone, be sure you have ‘force quit’ the app on both devices before starting up again. It’s very possible that the one you are not using is ‘stealing’ the Bluetooth signal.