Home trainer Hub One broken down 24h after first use

Bugs and Support
1

Hello! Yesterday I received the New home trainer Hub One.
After assembly (quick) and activation of 1year card I did my first ride. :+1:t2:

But the evening, for second ride, I heard a little ‘clac’ inside the home trainer when I plug the power plug… And after nothing
No start, no led, nothing.

It’s already out of service. I am very disappointed.
Help…
The only contact is by message, I am not confident.
Help

Julien

2

have you tried the fuse in the plug?

3

Thank you for your answer Rob but it is new. I prefer to touch nothing and wait for the warranty.
I am affaid it is the fuse but in the home trainer, not the plug.

1 Like
4

Hope you get it sorted very soon :slightly_smiling_face:

5

Same here, never got mine working, no led’s or pairing, only arrived yesterday, waiting to here from Zwift