I’m running version 1.0.54377 (inc France and the Maap sign-up box) on PC, so I believe that is up to date. I’m connecting through Ant+, using a Saris H3 and a Coospo HRM.
My internet connection is wired and via powerline plugs, so definitely no wireless issues.
There are no updates available to me for my Android companion app - the problem happened yesterday while I was using it, and twice today without using it at all.
I had a couple of instances of this a few weeks back… everyone else in the world vanishes, either instantly or over a few seconds, and the ride will not then download to Strava on exiting and some of my progress is lost.
After it happened the first couple of times, I had a Google and I understand that the problem is that I lose my connection to the Zwift server. However, my internet connection itself seems absolutely fine - I have no trouble connecting to anything else, and I generally ride while streaming music. Experiments with that suggest the music buffers for a couple of seconds at most, so I am pretty certain my connection does not have a problem when Zwift drops.
I had it once again a couple of weeks ago, but it’s been solid until the last 2 days.
Last night I completed the Jungle Loop and it dropped almost after immediately I had finished the loop, although it did record my route badge. I was using the companion app.
Today, I didn’t use the app as it seems from my googling that there’s a chance it might be involved in these drops. however, it still dropped from the server 5 minutes into RGV in France, and then once I’d got it rebooted and running again, I just tried the Champs Elysees… again, it dropped immediately after completing the route - I got the banner for the badge, but this time it has not recorded it to my profile.
Obviously, losing progress that has been sweated for is rather annoying; I’m getting nervous about starting the longer rides… can anyone help me with this??
Thanks in advance!