I have used zwift for about two years. And I am still experiencing issues like it seems I am running on a poor Beta version. The software is poor on so many levels, and it is a struggle every time I try to use it.
E.g. Cannot connect to the power source(wahoo kickr snap). I try unplugging the Kickr, I try to pedal. Sometimes I just have to restart. It takes another 10 minutes and then the start on my race is gone.
HR is there during start up, but the signal is gone when I start to ride. I will say it is more frequent to loose the signal than to actually keep it while I ride. And offcourse; it is not possible to connect to the HR once you are passed the log-in screen. Why not?
Just starting the program takes forever. I had 30 minutes to prepare, but I still had to just skip the race just now.
When I am lucky enough to actually get in. Zwift does not take into account that I am actually going to a race in e.g. Innsbruck. It spends 5 minutes to send me to London(Innsbruck is not always an option to choose). Once in London I can go to the race, but it takes too long to change world. The start is history when I eventually reach Innsbruck.
Updates are so frequent that I basically have to account for a major update every time I ride. It is extremely annoying. Just starting with no update takes more than 10 min. With an update we are looking at maybe 30 min. And today I was not even able to connect to the Kickr. I had to just skip the whole thing.
Lately(2 races the last month) I have been disconnected about 30 sec in the middle of the race. I loose my group and is left in nowhere. This actually never happened before.
I am running bluetooth connection on a quite old PC. (Yes, I turn off bluetooth on my phone to avoid connection of my Wahoo Kickr and HR strap to my phone.). I have a slow internet connection, but lately I have connected using my phone. A speedtest gave me 40 Mbps. Does not seem to be any better.
Right now zwift gives me far more frustration than fun. It is a pain to even think about going into the garage and not know if this will work or not. And it has gradually turned worse and worse during my time on zwift. Do I need to just change from PC to something else? I could use my Iphone instead, but the graphics are very poor when shown on a big screen.
(And a little bit on the side: I am a B-rider, but if I enter a very short race or the calibration is a little bit off and I manage to get more than 4.0 w/kg I am automatically kicked into Category A. It does not matter if I only manage 3.0 w/kg in the 20 next races. I am kept in the A category until I contact support. Why can I not choose my own category? I am being disqualified if I overperform anyway, so what is the big deal?)