Zwift is able to detect the two sensors but it displays 0 for boths parameters.
I changed new batteries, still having the same issue.
I’m using Zwift companion on my Iphone 13 with Zwift installed on a PC/Windows 10.
Knowing that the solution worked for awhile and stopped.
Also, with my Garmin smartwatch I able to read the two values of speed and cadence!
So, what is the issue?
if the sensor is paired to your watch it probably can’t pair to Zwift at the same time. Also, do you have Garmin Express or Connect installed on the PC? That can also steal the signal from Zwift.
if the sensor is paired to your watch it probably can’t pair to Zwift at the same time
No I’m not using my smart watch when runnig zwift. Knowing that I was able to run both at the same time for a while. But for the moment I’m not using may watch for debug purposes.
Also, do you have Garmin Express or Connect installed on the PC?
When I run Zwift it requests me to disable Garmin Express and I do it… So I don’t think it’s the problem
To further diagnose the issue, run a log file through zwiftalizer.com to check for signal interference. I suspect something is taking the signal from Zwift. I would power off the watch and uninstall garmin express from the PC just to be certain.
I uninstalled Garmin Express, turned off my smart watch and still getting the same issue:
The sensors are connected but the values stuck at 0.
This is what zwiftalizer provided by uploading my zwift log file (first time I’m using this tool):
Yes I’m using Zwift companion and I never did a direct connection to the PC and I didn’t succeed to do this as the sensors are not detected by Zwift in this mode.
I used to use Zwift companion with a phone+Zwift/PC and was working fine for at least one year.
I don’t know what has changed in between. I suspect a regression in Zwift after an update.
Knowing that I have the same issue with anoter PC and another phone (Samsung) that was also working and stopped maybe after an update.
Anything change with your home interent? Try rebooting the modem/router/wifi devices and see if it clears up. PC needs to be on the same network as the phone.
Hello Mike and thenk you for your help.
This is not the first time I run Zwift and it worked well for me for awhile. I know, the PC and the phone needs to be connected to the same network.
Now, update: I succeeded to connect the sensors directly to the PC over Bluetooth and succeeded to get the values.
I need to test this configuration with my old PC which was working well for a while. I will let you know with the results.
Thank you
Hello,
I tested the same configuration and didn’t succeed to pair the two sensors over bluetooth.
For logistics constraints, I need to use my old PC with sensors paired with Zwift Companion on my phone. I’m almost sure it’s a regression either in Zwift Companion or in Zwift since I used this configuration for a while.
Could someone from Zwift developpers look at this case please?
Your server logs show that sometimes your cadence sensor is bonding to Zwift, but not your speed sensor. Of the two - the speed sensor is the one that’s more important for your avatar to move. After you replaced its battery - how did you reattach it to your bike? What kind of bike is it? Where is the sensor mounted?
When you changed the batteries - do you remember what the LED lights did? They will indicate if the batteries are installed in the right orientation & if data is transmitting correctly. You may want to double-check the LED indicators per Garmin’s support site.
I have a chest strap heart rate monitor, and occasionally when I put in a new battery, the battery turns out to be bad. My HRM doesn’t have any LED indicator that shows this - I just have to try another battery.
I looked through your server log history. I’m seeing logins from at least two different PC’s and a Samsung tablet, most of which aren’t bonding to the speed sensor.
2a - Glad you eliminated Garmin Connect as a wildcard. It is known to bond to these signals before Zwift is able to find their slgnals. Please be sure it’s uninstalled from your smartphone and all of those PCs.
2b Please power off the PC / tablet that you don’t intend to use so that those devices running Zwift aren’t interfering either.
Regarding the first point I’m sure it’s not a battery issue as the LEDs toggled after replacing the batteries for both sensors. An it’s not the first time I replace the batteries not to mount them on the bike. As they are working perfectly when I pair them directly to my new PC over bluetooth not over Zwift companion. So it’s not a battery issue (already measured their voltage levels 3.09V) nor sensors position issue on the bike.
The two PCs are located far away for each other.
Turned off my samsung phone and using my Iphone. Uninstalled all Garmin Staff from my phone and from my PC but still having the same issue.
These are some screenshots: 1- This is my Zwift paring sensors screen: I’m connecting over Zwift Companion utility not directly to the PC with bluetooth:
