Hi @Jason_J_SPM, welcome to Forums! I’m Francisco from Zwift Support.
I’m sorry to hear about the connection issues—it must be frustrating.
In this situation, I’d suggest the following troubleshooting steps for a more accurate diagnosis:
- Test with Another Device: Since the issue has been sporadic, testing with a different device could help identify if it’s specifically related to the tablet or the Zwift app. Try logging into Zwift on another tablet or phone to see if the issue persists.
- Check for Updates: Make sure the Zwift app on your wife’s tablet is up to date. Sometimes updates can fix these specific Bluetooth connectivity issues.
- BLE Interference: Bluetooth Low Energy (BLE) can be sensitive to interference. If there are any other Bluetooth devices nearby, they might interfere with the connection. Test with minimal Bluetooth devices around or on airplane mode to reduce interference.
- Trainer Calibration: It’s always worth recalibrating your trainer, before starting your ride. In case the issue is related to calibration, this might help reset things.
- Reinstall Zwift: If the problem started happening after an update, there might be something that went wrong during the installation. Try uninstalling and reinstalling the Zwift app to ensure a clean setup.
- Operating System Update: Make sure the tablet’s operating system is also up to date. Sometimes, Bluetooth issues can be related to OS-level bugs that are fixed in newer updates.
Keep us in the loop of this to see how it goes.