My wife has been using this tablet now for sometime with the odd glitch here and there which isn’t a big deal. But since early last year after a Zwift update, connections would drop and you would have to restart the tablet/Zwift for it to work, sometimes it did, sometimes it didn’t.
This happened twice last year between a couple updates over the course of about 4 months. Table has been working fine since late last year, but now it is dropping connection again, BUT is sporadic.
I bought my wife the Zwift controllers, installed on Feb 10, updated her Core and she was riding fine until the 12th. It kicked out on Libby Hill After Party after 8.3km, and she had to quit and use my Galaxy tablet S5E to start a new ride.
Her tablet was working fine on the 14th for her rides, but today the 15th, it once again kicked out around 14km on Libby Hill After Party. This time she had to jump on my bike to finish her ride so it wouldn’t be lost.
It is connection errors and BT drops, either its the Core trainer, or the Zwift app, I am leading more towards Zwift because it was happening before after game updates.
Hi @Jason_J_SPM, welcome to Forums! I’m Francisco from Zwift Support.
I’m sorry to hear about the connection issues—it must be frustrating.
In this situation, I’d suggest the following troubleshooting steps for a more accurate diagnosis:
Test with Another Device: Since the issue has been sporadic, testing with a different device could help identify if it’s specifically related to the tablet or the Zwift app. Try logging into Zwift on another tablet or phone to see if the issue persists.
Check for Updates: Make sure the Zwift app on your wife’s tablet is up to date. Sometimes updates can fix these specific Bluetooth connectivity issues.
BLE Interference: Bluetooth Low Energy (BLE) can be sensitive to interference. If there are any other Bluetooth devices nearby, they might interfere with the connection. Test with minimal Bluetooth devices around or on airplane mode to reduce interference.
Trainer Calibration: It’s always worth recalibrating your trainer, before starting your ride. In case the issue is related to calibration, this might help reset things.
Reinstall Zwift: If the problem started happening after an update, there might be something that went wrong during the installation. Try uninstalling and reinstalling the Zwift app to ensure a clean setup.
Operating System Update: Make sure the tablet’s operating system is also up to date. Sometimes, Bluetooth issues can be related to OS-level bugs that are fixed in newer updates.
Will try this, but it has gotten to the point my wife doesn’t trust Zwift anymore and doesn’t want to use it. I convinced her to use my tablet for now when she rides,… but if we ride at the same time one doesn’t have use of companion app.
My wife updated to 1.85 and was able to complete 1:18min ride yesterday evening. Hopefully she can continue doing more rides without any issues until the next update.
Hi @Jason_J_SPM, thanks for your reply! This is Jose from Zwift,
We appreciate that you followed the instructions, and that your wife can continue enjoying Zwift without any interruptions. If the issue persists, remember that you can also contact us at Support@zwift.com. We are glad to help you with any questions or concerns.
Hi @Jason_J_SPM, welcome back! It’s Jose here again from Zwift Support.
Sorry to hear your wife is still running into issues in the game. To help us dig into this and get it all sorted, could you reach out to us directly from her Zwift account? That way, we’ll be able to dive into the details and figure out what’s going on.
Just shoot us an email at Support@zwift.com, and we’ll take it from there. We’re here to help!
If she’s talking to an ambassador who can’t help, she should ask for the support case to be escalated to staff. Tell them you want the log file analyzed to determine the reason for the crash.