Freezing(not responding)

(Rohan Allen) #1

Hi all,

Just did a killer 1500m climb, just as i was about to save my workout Zwift just stop responding. Will my workout be saved(Tron bike adventure) or all that effort is all gone:( any help will be appreciated. 

Thanks, Rohan.

(Rohan Allen) #2

While doing some searching I found this.

 If you’re using an iOS device

For iOS, we just need your log files. Here’s how to get them:

  1. Plug your device into your computer and open up iTunes. 
  2. Click on your device in iTunes, then click “Apps” and scroll down to the “File Sharing” section. 
  3. You should see Zwift listed, and it has a “Zwift” folder. Click that, and then click “Save To” and save it to a location of your choice. 
  4. Find the saved Zwift folder again, and copy all the files out of the Zwift/Logs folder.

(Jason K) #3

As we mentioned in our response to your ticket, we unfortunately don’t have a way to add missing progress to your account in the event of a crash or freeze, but the partial fit file can still be uploaded to any third-party sites you use.

On a side note, here’s a link to our known issue article on the most common reason we’ve been seeing for game freezes.