Fixed: Zwift Kids U16 account showing Trial Expired

I set up a Zwift Kids account for my 14yo son in November: he was riding yesterday and it came up with “25km remaining” which he has now used up and it is showing “trial expired”. My adult account remains fully paid up.

He really needs this to work for a challenge he’s doing: can anyone help please?

Hi @Mark_Tranchant_WSW

Welcome to the Zwift Community Forums.

For all things Child account related, you will want to contact my Zwift Support colleagues directly. You can send an email to and they will help you out.

Thanks — they’ve just got back to me (separately contacted but I wasn’t convinced it had got through) with a rather generic email, but it is fixed now, it appears.