Faulty handlebars (brand new)

My zwift ride rame arrived today. The rest on Friday.

Has anybody had issues attaching the handlebars. Mine are faulty.

The handlebar unit is very difficult to get on the frame at all. Unlike the cap for the phone tray which slides on and off very easily.

Worse - I can’t secure the handle bars in place. The screw won’t align to the thread of the hole it’s supposed to go into.

I can attach the screw when it’s not on the frame. Leading me to believe the problem is one of alignment probably caused by the attachment not being cut properly (and therefore difficult to get on too).

Hi @Jonathan_Bryant1 welcome to Zwift forums.

Shuji at Zwift HQ here. I see you’ve got a conversation going via email with Camilo on the Support team. For issues where your private information and money are involved (i.e. Zwift Shop and subscriptions), we don’t handle these on our public forum.

Please continue your discussions offline, and I’ll close this forum thread. Thanks!