Extremely short battery life of Zwift RunPod

Is anyone else experiencing terrible battery life and needs to constantly change their RunPod’s battery? Any solves?

I’ve owned my RunPod for about 1-2 years, and lately it’s had horrible battery life. I’ve only run a handful of times this season, but I’m already on battery #4. Half of the time I go to run, my RunPod will connect, but the battery indicator is red, and my avatar won’t move. Replacing the battery does the trick. In between runs, my pod is sitting idle on my shoes, which are not used for anything except zwift treadmill runs.

I do recall having a similar issue when I first got the pod, but after a milestone firmware update, the issue was rectified. Now back to same thing. :frowning:

First question is if you are on the latest version of Zwift?

I seem to recall there were some cases reported about a year ago where users would see the red light and avatar would not move and resetting the RunPod (by removing and replacing the battery) would solve the issue. Zwift released a fix for this issue so that it would not be necessary to reset the RunPod to fix this issue. You should not be having this issue with the latest version of Zwift (or else maybe the issue has returned somehow).

As a test, next time this happens, you could try replacing the battery with (and I know this sounds weird) the exact same battery you just removed. Because this was the workaround for the previous old issue. Removing and replacing the battery effectively resets the RunPod if it has been placed into a weird state. If removing and replacing with the same battery still does not work, then it sounds like the issue is really about battery drainage.

You say the RunPod has been idle on your shoes, but are the shoes idle?

After re-reading your message, I get the idea that you only wear the shoes for running, but is there anything in the environment that could cause vibration or movement to the shoes. You can test for yourself that a small tap on the RunPod will wake it up. So, and I know this is not the case, but if the shoes were on a washing machine, the vibration would continually wake up the RunPod. Again, I know that is not the case, but it may be worthwhile to see if there could be any vibration or movement around the RunPod that is causing it to activate when you are not actually running on the treadmill.

Hi Catherine - I have recently had the same issues as you, every 2nd run the batteries die​:rage:! My husband’s runpod bought at the same time has not had this issue (used at the same time as mine and same brand of batteries). I have done some research and now bought different batteries (Duracell) - so let’s see how these go. There are no vibrations, nothing waking it up, no active connections unless I am running so bemused as to why my batteries are dying so quickly. All firmware is up to date as far as Zwift allows us to tell . It would be useful if Zwift could include some way of seeing the battery level from Zwift or the Companion App. Incidentally out of the blue, a couple of days ago, my husband said he did receive a ‘battery low’ email from Zwift…I have never received one :thinking:.

@Catherine_Lee and and @Dobby_Gee
Please also update your Zwift app to the latest version. If you’re using iOS / Android / Apple TV please make sure that those operating systems are set to allow your apps to auto-update.

If you continue to see this issue after trying the things Mike suggested, we’d like to see the log files from the computer running Zwift. Here’s how to locate your log files and send them in. When you email them to us, please reference this forum thread’s URL.

Hi Shooj - thanks for your suggestion. However (as sad as it sounds) I check every morning and also just before every event to ensure that my Zwift/Companion Applications are up to date which it always is. Just a question though, if you wouldn’t mind answering for me - is this (runpod battery drain problem) a previously known issue that has already been fixed by an App revision. As I said my husband has a runpod which was purchased at the same time, with same brand batteries as mine, used (we run together) and updated with the same firmware but he doesn’t suffer the same issues. In short, what I am asking, is there a faulty batch of runpods?

@Dobby_Gee

At one time, similar symptoms were resolved with a game app update followed by a reset of the hardware by removing / reinserting the battery. Please try that, and if you still see the symptoms, we’d like to see if the log files give us any insight.

Yes.

No, except that I remove the battery between infrequent usage. It seems to drain the battery while not in active use. That may have nothing to do with Zwift. My device predates Zwift’s acquisition of the technology.

Thanks, everyone, for your suggestions.

  1. I do constantly update the Zwift app, so am generally current
  2. Shoes sit idle on treadmill between runs - I don’t think they’re ‘vibrated’ in any way, but that’s an interesting thought. There does seem to be a slow battery drain over time…
  3. I actually did try removing the ‘dead’ battery and re-inserting it (and also an older one that died in the same way) – no luck. It does seem to be a dead battery issue rather than buggy behavior, though I may test it out some more.

Now that my battery in my shoe is fresh (as of 1/6), I’ll pay a little more attention to how it drains and will again try some of the suggestions. If the same thing happens, I’d be happy to send in log files.

Thanks all!

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My experience is that the runpods eventually fall apart even if you replace the batteries. They’re not built to last.

I owned two before Zwift purchased the company. Both eventually started requiring battery changes every few months (or I was constantly unscrewing and screwing in the battery door), and then they started to report every other step or simply shut off in the middle of a run.