Last year I spoke to Zwift Events with regards to the mistakes, slow reactions and sometimes the compete exclusion of a organised event. I understand at the time there was manning/resource issues and that zwift events just couldn’t cope with the demand. I also understand that this was not just me that was experiencing this but many team organisers
I did suggest an alternative to the current process which would obviously give better control to organisers and would give us the tools to fine tune events immediately rather than the constant back and forward of emails that may or may not be picked up at the time or on time.
This is not a criticism of the individuals handling the requests but that of the current system in general. I was informed after a few emails that ZHQ were going to BETA Test a new format whereby the above could be facilitated. Basically a form similar to a Google form where organisers could select all the items required: Course, bike, powerups, kit (you get the idea)
Did this project ever get of the ground? if not why not? is it coming? who will have access? and how will ZHQ decide what teams/organisers get the tools to do the job.