ERG not working on elite direto X

Hi, I’ve had a problem with ERG training for some time now. It hasn’t worked since I launched zwift and the trainer. Elite Direto X, the latest version of Zwift for Windows. I tried Bluetooth and ANT+ connections (the receiver was placed next to the trainer). I uninstalled Zwift, deleted the directories from appdata, programdata, programfiles. I calibrated using the My e-training (elite) application. Calibration using zwift is not possible, it immediately jumps to point 4 and then a timeout message pops up. All these actions did not help. Manually increasing resistance using zwift companion works. The My e-training (elite) application stably reads the power, cadence, speed parameters. Zwift sometimes seems to “lose connection” on the pairing screen, sometimes it takes a while to find the device even if the transmitter is nearby.

What exactly is the problem with ERG mode? Is it fine in free rides. Please provide more information as to exactly what’s not working properly.

The ERG is only used during training. When riding freely, the resistance is changed when climing. During workout, passing through the power change gate does not change the resistance at all. Manual power change via the app worked. I turned ERG mode on and off in the settings, no result.

So Zwift can control the trainer’s resistance, but ERG mode won’t engage?

I would try completely uninstalling Zwift and reinstalling, in case something went wrong during the update process. The steps to completely uninstalling (including manually deleting some folders) are towards the bottom of this article - Re-Installing Zwift

53 / 5 000

I wrote in the first post, I already tried it :slight_smile:

Ah sorry. I suggest contacting Zwift support. The log files might tell them what’s going wrong.

I tried, the contact with support was a chatbot that could only loop the response uninstall and reinstall :-). I guess it’s time for ROUVY

If you tell the chatbot you need to contact support (and that its suggestions don’t help) then it should take you to a form to fill in that will be sent to Zwift support.

If you can’t get to that form, then email support@zwift.com . You’ll need to be patient though, as Zwift are dealing with a higher volume of support calls than usual at the moment so their response time is slower than usual.