Elite Direto cannot pair as controllable trainer

I have an Elite Direto which I have paired using the Zwift companion app to a PC via BLE. It read the cadence and power meter ok but is unable to pair as a controllable trainer. It just keep on searching and then times out after a quite a few minutes. Please help

It looks like you’re trying to connect your Direto through Companion running from your Samsung back to your Windows 8 PC. Any chance you may have other fitness apps running on your Samsung that may be paired with the controllable portion of your Direto?

Bluetooth is a bit unique in that it won’t allow connection until it’s unpaired from previous devices. If you’ve used your official Elite app to check for firmware updates or calibrate lately, there’s a chance that your trainer is still partially paired and won’t connect through Zwift as a recourse.

If you’ve checked your devices and can’t find any other pairings or fitness apps running, please let me know.

Hi, thanks for replying

I have unpaired it from the Elite app and also via the phone settings. It is not a bluetooth connection problem as I can get it to pair the power and cadence. It just will not do the Controllable Trainer part. FYI, I’m using a Samsung J7 pro phone. I note there have been some problems with pairing as a controllable trainer on the Samsung S3-7 but is there a specific problem with my phone, or is it something else?

I have since tried to do it with a Samsung Tablet, and with this, I can’t pair anything at all in Swift though the Elite app works fine.

I’d rather not assume your phone isn’t compatible, but if you have another Android or iOS device around or can borrow one, that would be worth a test. We have found some models incompatible with specific sensorts or Bluetooth bridging in general:

I’m going to open an email support ticket for you so we can request your logs and research how your pairings are occuring. Please check your inbox for us.

I’ve tried it with a Lenovo Yoga tablet 2-1050F, and got the same result as the J7. The power and cadence pairs but not the controllable trainer.

I’ve ordered an ANT+ dongle, and will see if that works when it arrives, but this will take a week or so and be past the 7 day trial period.

I have the same problem.

Tell me if ANT helps

I bought ANT+. Everything works fine :)