I realized a few days ago that more than 10,000ft of elevation gain i completed while having the Everest challenge chosen was not applied to my progress on the Everest challenge. the activity was recorded the elevation was recorded. What appears to be the issue is elevation gained while on a group ride or during an event are not counted toward the Everest elevation challenge.
Has anyone else experienced this problem?
When i reported the issue to Zwift i got what I thought was an odd response. See below:
"Sorry for the late respond we’re backed up at the moment.
According to our support portal the total elevation you’ve climbed is 23.96 km or 14.88 miles. Does this match up with your Everest Total, or your Dashboard on http://my.zwift.com/? If it matches with the prior and not the latter than the challenge may only be tracking elevation gain outside of events (i.e. workouts and free rides).
While I’d like to award you your lost progress, we lack an admin tool to do so. The only thing I can do is provide information in the hopes that this “quirk” can be understood and hopefully our dev team is already aware of it and will fix it in the future. If they are not they will be notified either way and will get to it as soon as they can.
I"m sorry for any incontinence this may cause.
I am confused about their response. does anyone know if the everest challenge does not give you credit for elevation gained while riding in an event?