I realized a few days ago that more than 10,000ft of elevation gain i completed while having the Everest challenge chosen was not applied to my progress on the Everest challenge. the activity was recorded the elevation was recorded. What appears to be the issue is elevation gained while on a group ride or during an event are not counted toward the Everest elevation challenge.
Has anyone else experienced this problem?
When i reported the issue to Zwift i got what I thought was an odd response. See below:
"Sorry for the late respond weāre backed up at the moment.
According to our support portal the total elevation youāve climbed is 23.96 km or 14.88 miles. Does this match up with your Everest Total, or your Dashboard on http://my.zwift.com/? If it matches with the prior and not the latter than the challenge may only be tracking elevation gain āoutside of events (i.e. workouts and free rides).
While Iād like to award you your lost progress, we lack an admin tool to do so. The only thing I can do is provide information in the hopes that this āquirkā can be understood and hopefully our dev team is already aware of it and will fix it in the future. If they are not they will be notified either way and will get to it as soon as they can.
I"m sorry for any incontinence this may cause.
Ride On!
I am confused about their response. does anyone know if the everest challenge does not give you credit for elevation gained while riding in an event?
The same happened to me - after Alpe du Zwift stage of TdZ. Switched from California to Everest Challenge before, got nothing.
But I am at Level 9, that means not allowed riding Alpe - thought that was the reason?
Hi Jeff - sorry for the confusion! It looks like youāve hit an issue that we are investigating. If you still have our logs from the ride with missing elevation - please send those in so our QA team can investigate.
If you reply to the support inquiry with your logs, that should be fine. Iāve seen a few reports of this so far, so our team is aware and investigating. Thanks so much!
I recently emailed Zwift HQ with the same problem. I just got to level 8 during the Innsbruck stage of the TDZ and my elevation gain wasnāt counted toward the Everest Challenge though stages 1 through have. Iām not yet participating in other challenges, either, so accidentally selecting one canāt be the case.
Not a huge deal, I suppose; ~3kā wonāt be too hard to make up. Just inconvenient.
Overall the team at Zwift is doing a great job. Thank you for making indoor training interactive and bearable!
Just gonna note that this precise thing just happened to me two years later on a meetup for Ven-Top - lost my elevation gains for the TRON challenge (1540m!!) - gains showed on the challenge right after the ride, but were gone the next day after another ride - I emailed support@zwift and included my logs and screenshots of the recorded and then erased elevation gains.
Completed Everest Challenge Winter of 2021 and have remained in that challenge since that time.
Fast forward to now. Iāve noticed that climbing elevation total has been stuck at 50,000 km for months. Iād like to earn the Tron Bike, so not really sure what Iām doing wrong?
Are you sure you donāt already have it? In your garage it wonāt show up as āTron Bikeā, it will show as āZwift Z1 Conceptā, or something like that.
You are certainly not the first person to have this confusion. The fact that it is technically the Zwift Z1 Concept, but everyone refers to it as the āTronā bike can really throw you off.
This has happened to me, 2 meet ups organised up the Alpe so roughly ~2080 meters not added to the Everest challenge. Technical dept saying they canāt add them in! So frustrating
Today 1370m of elevation gain i completed while having the Everest challenge chosen was not applied to my progress on the Everest challenge. I can see the fit files on my laptop and if i logon to zwift website, i can see the activity. How can i apply the 1370m?
