Reports of missing elevation climbed when world swapping


(Josie (Zwift HQ)) #1

Hey Zwifters,

We are currently investigating an issue with missing elevation and miles after a world swap event.

If you are experiencing this issue, please open a support inquiry with logs of the ride with missing elevation.

Thank you for your patience as we investigate!
:ride_on:


Elevation gain not applied to Everest Challenge
(Milan Rost) #2

@Josie.L
Opened a support inquiry, uploaded logs, got answer:

"Hi Milan,

Thanks for sending your logs! The more data we gather on a bug the faster we can fix it!

I’m sorry to hear you’re having problems with Zwift. While I would like to credit your account for the missing progress, I won’t be able to do so due to technical limitations (we don’t have an admin tool)."

Sorry, but I would not call it investigation…


(Josie (Zwift HQ)) #3

Hi Milan,

This is an issue on our radar. While I don’t have a specific timeline of when this will be fixed, logs will help our QA and dev team identify the source of the problem.