Drop Disappearing, Finally got proof

Bugs and Support
1

A number of times I have logged in ether on my laptop or Ipad and thought my drops had gone down. But this time I have proof, I did a ride of tour de zwift stage 3 and have a screenshot of 412k drops and I ended on more. I log in only 2 days later having been resting and see I am down to 380k drops.

How can I lose drops when I am not logged in?

This is not the first time but the first time I have proof it changed but I didn’t purchase anything.

Getting really frustrated at trying to get to buy a frame from the shop but never got enough if you keep deleting them.

2

Sounds like you may have logged in to Zwift on multiple devices, but not logged out on at least one of them (i.e. mismatched log ins/log outs).

2 Likes
3

That’s a nice theory - unfortunately, at this time, there is no proof for that (not that I wouldn’t like to know…)

Anyone knows how often (and when) drops get updated on Zwift’s servers?

4

Drops should be added immediately, which is why I suggested what I did. I use only one device for Zwift (Apple TV) and have never had any issue with the number of drops I have accumulated.

3 Likes
5

Try deleting the app on the ipad and all other devices except for the laptop and see if that fixes the issue.

1 Like