Dreadful customer support not replying to several emails. The support is slow and very shallow, just send you links for you to check 20 different possible causes. Troubleshooting should be done with a Live Chat with an expert, not just dumped on the customer. Plenty of technical problems related t…

[image] dolama72: spindown calibration not working It’s been said and resaid, spindown calibration should be done with your trainer app, not within Zwift. [image] dolama72: ERG mode working on and off What’s your trainer brand?

[image] me_and_me: It’s been said and resaid, spindown calibration should be done with your trainer app, not within Zwift. I don’t understand your attitude. The fact that “it has been said and resaid”, if you mean it has been already discussed in several occasions, it is not a good reason to …

[image] dolama72: I don’t understand your attitude. The fact that “it has been said and resaid”, if you mean it has been already discussed in several occasions, it is not a good reason to not complain. This is a feature I am paying for and does not work. I agree with this - if something is kn…

Sorry if that sounded offensive, I didn’t mean to come that way. I totally get that the feature is useless showing up in game when it doesn’t work. What I meant is that you should look into calibrating your trainer with the Tacx app and it will give you the closest results. Once again I apologize…

The ability to do a spindown calibration in Zwift is not a requirement and is not available for all trainers (eg. for mine it never worked, but I never bothered). It’s difficult enough to ensure compatibility over multiple brands, different protocols and bugs of certain trainers. You can’t hold Zwif…

I really appreciate everyone taking the time to answer! I would like to focus the discussion on the main topic which is: I have several problems, customer care is literally useless. As a matter of fact every single time I ride there are delays/interruptions due to technical issues, incompatibility…

Have you tried ANT+ instead of Bluetooth? I had tons of regular signal drops with Bluetooth too, switched over to ant+ on an extension USB cable so its right under my trainer and now very rarely have signal drops. Your environment may not be conducive for Bluetooth to work properly.

Mike, yes I tried. With Ant+ I can’t even get all the sensors connected to begin with… At least with BT I get an initial connection. By the way I have other BT devices in the house which work perfectly even at 5m distance. The house is a single family place, the closest neighbor is >50m away. The…

There are a lot of other threads about the tacx Flux not working well with zwift, have you tried other apps to see if the problems are reproduced? I think tacx has their own app, RGT has a free service too.

Thanks I’ll have a look. Do you know if Wahoo provides a better reliability? I might even sell my trainer and get a Wahoo if that solves the problem.

Dreadful Customer Support

Bugs and Support

Steve_Hammatt (Steve) April 25, 2021, 7:14am 21

See Can't launch Zwift errors 400 403 404? [April 2021] [SOLVED]

Topic		Replies	Views
Tacx calibration not working in Zwift General Discussion ftms	152	13738	November 23, 2021
Unable to perform Spindown Calibration in Zwift Known Issues conn-1093	64	5836	October 22, 2025
When paired via bluetooth, Saris Trainers cannot complete spindown through Zwift/report resistance issues Known Issues	226	29820	January 17, 2021
Does Zwift support even exist? General Discussion	34	3476	December 6, 2021
Issue calibrating new Tacx Flux 2 to Zwift Bugs and Support ble , ftms	58	21798	May 16, 2021

Dreadful Customer Support

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