Hey everyone,
For a bit of clarification here and to simplify this thread a little more, here are the main points to answer your questions:
- We do not fully delete a result from your profile if it is tagged with something like HR, UPG, WKG, 20MIN, etc. Those tags make that power data invalid and it will not count toward your profile.
- If you would like data from a ride or rides removed because it is inaccurate (trainer was mis-calibrated, heart rate strap died, entered the incorrect weight, etc.), please write to us at zwiftpower@zwift.com with a link to the ride or rides, and explain the situation to us. We’ll gladly get you sorted out.
I understand that some of you have written into us recently, and aren’t hearing back. The response time is not immediate, but it also should not take longer than ~7 business days.
As more attention is being drawn to using ZwiftPower because of things like Zwift Racing League, we’re seeing a lot more emails asking for help with the site.
We want to make sure everyone is helped out fully, and that takes a little time.
Thanks for your understanding!