We have seen reports of game crashing after the MacOS 10.15 Catalina update. This is due to security/privacy settings that Catalina has introduced.
After installing the new OS, there should have been a prompt asking to allow Zwift access to the Documents folder. If this option was denied, or if the prompt didn’t come up, Zwift won’t be able to access the folder and will crash at launch. You will need to allow access to correct the crashes. Here’s how to do so:
- Go to ‘System Preferences’.
- Go to ‘Security and Privacy’.
- Click the lock icon at the bottom left hand corner in order to ‘unlock’ Privacy settings. Enter Mac password. to unlock (if it’s already ‘unlocked’, then skip this step).
- Click the ‘Privacy’ tab.
- Select ‘Files and Folders’.
- Click the checkbox for ‘Documents Folder’ below the ‘Zwift.app’ option
- Re-lock ‘Security and Privacy’ settings.
- Launch Zwift. If Zwift crashes again, try restarting your Mac and try launching the app again.
If you still find issues, please contact our support team.