Enabling access to my Documents folder in my Security and Privacy settings after upgrading to Mac 10.15 Catalina fixed the issue for me.
However, I strongly feel that this shouldn’t be required. There is no reason Zwift needs to be able to read all of my Documents. My Documents folder contains personal information, and I shouldn’t have to give Zwift access to it. Is there any way a different folder could be used? Downloads could be slightly better (but not much), but a directory that only Zwift has access to would be best. This is a notable security/privacy concern and degrades my trust in Zwift as a user.
Has there been any movement on the fix for this? Im having the same problems.
I’m running latest version of Zwift on the Mac as well as the iPhone and my Mac is up to date. I’ve tried the suggested fix including turning it off/on again.
Same issue but only started happening in the last week - Ticket and crash report sent to Support - waiting on reply. Have installed latest version of Zwift, updated all my MaC Os and drivers accordingly, plus followed the details listed in this thread, still no joy as yet.
same issue here, i already try to unninstall, checking document permission on privacy tab, and yet my zwift always crashing when i end ride.
I just subscribe for monthly membership, pretty sad actually. I want to run it on my mac, if there’s no solution for this, think i’ll stop my subscription
YOU GUYS. This is an OSX Catalina issue that affects all app developers.
If you’re on Catalina OSX - you have to give permissions for the Zwift app to write to the Documents folder. If Zwift can’t write to that folder, it won’t start up correclty.
YOUR FIX DON’T WORK. There is no option in my install (tried 3 times) to give Zwift access to the Documents folder. It aint Catalina. Its Zwift and its slooooooooooooooooooow support. Trainer Road works perfectly though.
Same here. Once two days ago when I crossed the finish line during WTRL Women’s Empowerment race, and then again today, when I finished my meet-up…very annoying.
Hello - the behavior now also occurs with me since the last update. As soon as “Let’s Go” is pushed, the app crashes. I use a MacBook Pro mid 2012 with Catalina 10.15.7. Zwift does not appear in the settings. So I can’t allow Zwift access to the files and folders. This problem is happening more and more since the last days. When I try to open the launcher in a new tab, I get a message that Safari could not find the server. Best Regards from Germany
I have the same problem Just after the launch of the app, it crash. The security fix doesn’t help (the document folder was already checked). Can you help me ? Thx from France!
Same problem, worked fine last week and is now crashing every time. I’ve tried reinstalling everything without any joy (deleting Application Support, Document application etc).
Pressing “Let’s Go” takes me to the “Rush Into Night” splash screen after which it crashes. The last logs appear to be
Open assets/fonts/font.wad in file 0x01c93b28
compressed size = 191425
decompressed size = 620412
Interleave mode: Loading / Decompressing WAD... 0%
Done!
Close file 0x01c93b28
Hey everyone - thanks for your patience while we sorted out this bug. Version 1.18.2 (1.0.87337) for MacOS has released. Please update at your earliest convenience.
