Thank you @AlanZ . Support did reach out to me and offered an appropriate remedy. I will continue to follow this thread and wait to hear for a resolution and then re-enable my membership.
I’m on Windows 10.
Seems like the issue has been fixed. I noticed it is 1.16.0.
Able to login now without having to do a clean re-install every time.
No more "Whoops… "
Latest patch is working for me on MacOS.
Thanks for the speedy fix and excellent communication!
Just tried it and it is working now. @AlanZ No “Outreach Emails” for anyone else that was locked out for a month, but still charged?
@ACZ @Sam.T could you please direct message me your email address tied to your Zwift account, or your Zwift ID number so our team can reach out? Unfortunately I can’t find information using just initials or abbreviations.
@Justin_Mayfield please be on the look out for an outreach email from our Support team.
For anyone else impacted by this error from July’s game release, please direct message me your Zwift email or ID number so that we can take care of you.