Continuous Disconnection Issue with ZWIFT HUB on New HP Laptop!

Bugs and Support
1

Dear ZWIFT Community,

I am reaching out to you in the hope that the community can help me solve an issue I am experiencing with my new laptop, the HP VICTUS, equipped with AMD RYZEN 5 5600H, GEFORCE RTX 3050, BLE 5.3, and Windows 11 Home Edition.

Yesterday, I embarked on my first ZWIFT training session with enthusiasm, successfully connecting my devices via Bluetooth: FAVERO ASSIOMA pedals, ZWIFT PLAY speed and cadence sensor, heart rate monitor, and the ZWIFT HUB smart trainer for resistance control. However, I encountered a troublesome problem—the ZWIFT HUB smart trainer keeps disconnecting continuously, making ZWIFT practically unusable.

Interestingly, on my previous laptop, which was older and ran Windows 10, I never faced this kind of issue. I wonder if someone could help me understand why this continuous disconnection occurs and if there is a solution to this inconvenience.

I am confident that the ZWIFT community is filled with experts and enthusiasts who might provide valuable advice to resolve this problem. Please share your experiences or any information that could help me fully enjoy my ZWIFT experience on my new laptop.

Thank you very much in advance for your assistance!

2

I’d start by disconnecting and removing everything except the Hub. Does the problem persist ?

3

Yes. It’s the same.
The only thing I can say is if I use the companion app to pair the zwift hub, it does not disconnect.

4

Have you checked that windows is completely up to date and all optional updates are installed, I’m thinking this sounds as though it could possibly be a bluetooth driver issue on the laptop

5

I agree it sounds like a problem with Windows Bluetooth. I assume you are testing with no other Bluetooth devices paired (eg, headphones, mouse, Zwift Play or Click controllers, etc). If not, start by eliminating all non-essential devices, and making sure that nothing is paired via the Windows Bluetooth controls - everything paired only via the Zwift app.

If this is not a driver problem, then it may be an issue with the signal strength or poor reception via the built-in antenna. If that’s what’s going on, it may help to disable the internal Bluetooth adapter, and run a USB Bluetooth dongle on an extension cable to get it closer to the trainer.

6

Today I’ll try to update the bluetooth driver and check if it works.

I’ll let you know!

1 Like