Connection loss [MARCH 2025]

I am using Bluetooth for my zwift and also have a speed, cadence and HRM from Garmin.
Up until now not an issue with connections, however after the last Zwift update I do not seem to be able to keep my connections. The batteries are new on all my devices and I cannot fiquere out the issue. No other interferences with other connected appliances (all possible sources have been disconnected).
The only new thing is the Zwift update, so I am not sure if that is causing the issue.
I am using an HP laptop and all my bluetooth and internet connections are good from what I see.

Hi @Lothar_Scheld_Pentg, thank you for reaching out to us on our forum.

If you’ve tried all the steps in our BLE and ANT+ Interference Troubleshooting Tips guide, then I’d also recommend trying the steps in our Resetting Your Game Preferences guide.

If that doesn’t work, try re-installing Zwift by following the steps in our Re-Installing Zwift guide.

Hi @Lothar_Scheld_Pentg welcome to Zwift forums.

Shuji at Zwift HQ here. Please do try the things that my colleague @Sam.W

I looked over your server logs and noticed that you are logging in from a Windows 10 and a Windows 11 computer. I am guessing you’re doing some troubleshooting on your own - is one more reliable than the other for Bluetooth signal?

Something you should know - when you have two computers logged in to Zwift a the same time, one of the symptoms is a loss of Bluetooth connection. Always be sure to save and exit (or trash and exit) your Zwift session, and force-close the Zwift app. This logs you out of the game completely.

To test if this might be the issue - plesae power off both laptops, wait 2 minutes, and power on the laptop you intend to use. Log in to Zwift, do a ride. does that work as expected?

If no - are there other apps running on your smartphone that might be hijacking your sensors’ Bluetooth signal? You have Garmin sensors - might you have Garmin Connect running on the smart phone or laptop? Please uninstall the Garmin Connect app temporarily to isolate it as a culprit.