I’m having the same issue. Tacx Neo 2 connects perfectly to the Tacx app and utility app, but will not show up in AppleTV or on Zwift companion app. Finding any info from Tacx itself is few and far between. If anyone has any advice, much appreciated.
@Brian_Barclay It may be worth it to turn off BT on your phone and see if that helps you get the Neo connected to Zwift through the Apple TV. Maybe just maybe your phone (from connecting the Neo to the Tacx app) isn’t letting go of the Neo and allowing it to connect to the ATV. If it works, you can turn BT back on for the phone after the Neo is already busy talking to the ATV.
Thanks! I was able to finally get it set up. I had to hard reset everything…ATV, Phone, Neo. Then, instead of pedaling to get the connection going, I just waited until ATV just recognized it. Whatever combo was there… it linked. We’ll see if it easily connects the next time.
Before you had to reset everything did your neo just display 1 red light or had it picked up other bluetooth devices with the neos blue bluetooth light on
I updated Zwift to the current version 1.45 on ATV. I can’t connect Neo2T over BT. It was working fine before the update.
I can only get connected with Companion.
Does anyone have a similar problem?
I have a NEO2T that gets wonky with ATV every year or so.
Troubleshooting:
remove the NEO2T as a sensor from EVERY other device - any watch or bike computer, whatever - as well as the ATV
remove every other paired sensor as well (HR straps etc)
uninstall Zwift, restart the ATV, make sure ATV is running the latest tvOS
reinstall Zwift
If the above doesn’t fix the issue…
do a full reset of the ATV, with tvOS update
reinstall Zwift
Those last two are the “nuclear option” but have always fixed stubborn issues for me, except for known issues where a game update has broken the game. (which would show up on the forum as very lively discussion in the “Known Issues” section)