Connection Appletv- Tacx Neo 2T problem

General Discussion
1

I have installed a Tacx Neo 2T and Apple Tv 4K.
I have downloaded App Zwift and created an account.
I ooen the app on ApplTv and open my account

When trying to connect to Tacx it takes FOREVER if it at all find a connection.

It does no change if I sit on the bike and move the pedals

Does anyone ecperiance the same problem to connect Tacx Neo 2T to AppleTv??

Please help!

2

Have you got the latest os on Apple TV

3

Is the Tacx plugged in? Have you downloaded the latest firmware for the Neo? The latest OS for ATV?

4

I’m having the same issue. Tacx Neo 2 connects perfectly to the Tacx app and utility app, but will not show up in AppleTV or on Zwift companion app. Finding any info from Tacx itself is few and far between. If anyone has any advice, much appreciated.

1 Like
5

@Brian_Barclay It may be worth it to turn off BT on your phone and see if that helps you get the Neo connected to Zwift through the Apple TV. Maybe just maybe your phone (from connecting the Neo to the Tacx app) isn’t letting go of the Neo and allowing it to connect to the ATV. If it works, you can turn BT back on for the phone after the Neo is already busy talking to the ATV.

:crossed_fingers:

6

Thanks! I was able to finally get it set up. I had to hard reset everything…ATV, Phone, Neo. Then, instead of pedaling to get the connection going, I just waited until ATV just recognized it. Whatever combo was there… it linked. We’ll see if it easily connects the next time.

1 Like
7

Same setup for me (Neo2T + ATV4k), and it connects every time without fail in seconds.

8

Before you had to reset everything did your neo just display 1 red light or had it picked up other bluetooth devices with the neos blue bluetooth light on

9

same problem.
first, appletv lost a connection.
now i can’t GET a connection to Tacx from apple tv

10

I updated Zwift to the current version 1.45 on ATV. I can’t connect Neo2T over BT. It was working fine before the update.
I can only get connected with Companion.
Does anyone have a similar problem?

11

Which version of the AppleTV?

I have a NEO2T that gets wonky with ATV every year or so.

Troubleshooting:

  • remove the NEO2T as a sensor from EVERY other device - any watch or bike computer, whatever - as well as the ATV
  • remove every other paired sensor as well (HR straps etc)
  • uninstall Zwift, restart the ATV, make sure ATV is running the latest tvOS
  • reinstall Zwift

If the above doesn’t fix the issue…

  • do a full reset of the ATV, with tvOS update
  • reinstall Zwift

Those last two are the “nuclear option” but have always fixed stubborn issues for me, except for known issues where a game update has broken the game. (which would show up on the forum as very lively discussion in the “Known Issues” section)