Connect not connecting

Bugs and Support
4

Hi @D_Garretson

Thanks for confirming! One common issue we see between iOS devices and the Zwift Companion app is that iPhones sometimes switch from Wi‑Fi to mobile data in the background. For the Companion app to work smoothly alongside the Zwift game, both devices need to be connected to the same network—including the same 2.4 GHz or 5 GHz band.

It’s also important to make sure Zwift has Local Network permissions so it can pair and communicate with the Companion app:

  1. Open Settings on your iOS device.

  2. Scroll down and select Zwift.

  3. Ensure the Local Network is turned on.

You might also want to reboot your wireless router.

To make sure the Companion app isn’t connecting via mobile data instead of Wi‑Fi, try this:

  1. Close the Companion app.

  2. Turn off mobile data.

  3. Turn on Airplane Mode.

  4. Connect to your Wi‑Fi network.

  5. Launch the Companion app.

  6. Launch Zwift on a separate device.

You can find more tips here: Issues with Zwift Companion App.

FYI, there’s a new game update out today (1.97.2), so it’s worth updating after checking your network settings.

Ride On.