Completed ride but didn't unlock kit

I completed the Black Sheep Cycling Man Ride yesterday morning however after completing the ride I didn’t unlock the kit.

Did anyone else have this issue or know of any reasons why I may not have unlocked it?

I have the same issue. I was hoping there would be some notification within a few days, but nothing.

I emailed Zwift after posting this showing I had completed the ride, they acknowledged the issue and added the kit to my garage for me.

After your comment, I emailed them. There was a quick acknowledgement and within a few days it was in the garage. Sorted out quite easily.

What will happen to the rides you already completed before…