Companion issue with power in workout mode

Gerard_Val_HIK · September 19, 2018, 8:37am

Last night my power inditacion on the app did not respond. I was doing a workout and the app showed something like:
Do 0 (zero) power during … while on the pc-screen the power to produce was normal.
IOS app. I saw it was updated sept 13.

Vincent_Williams1 · September 19, 2018, 6:52pm

Hey Gerard has this happened before or was it the first time? If that happens again try closing the Companion app then restart it while still in the ride.

Gerard_Val_HIK · September 19, 2018, 7:40pm

Hi Vincent,
I did that while I was still in the ride. I even restarted my iPhone, turned wifi off and on… nothing changed.
Maybe tomorrow evening I do a ride again and then I will test it again…
It was the first time I had this.
Regards Gerard.

Gerard_Val_HIK · September 24, 2018, 3:07pm

Powerinfo/data is not comming to the app…

Vincent_Williams1 · September 24, 2018, 10:24pm

Thanks for the screenshot Gerard! Which device are you launching the Zwift app from?

Gerard_Val_HIK · September 25, 2018, 5:20am

On iPhone 5. It’s my "spare’ phone. I tried switchin off/on wifi, off/on the whole device, makes no difference
Regards
Gerard

Vincent_Williams1 · September 26, 2018, 7:00pm

Hey Gerard, can you check to make sure your FTP isn’t set to 0?

Edit: I also see that you’ve sent a support conversation. If you have any new info please direct it there so we’re not talking in two places.

steve_bourgeault · October 5, 2018, 4:57pm

i have the same issue with a generation 6 ipod touch

steve_bourgeault · October 9, 2018, 6:45pm

when u say close it, you mean log out and log back in?

Josh_Wepman · November 10, 2018, 1:17am

I have this problem every ride. 0w for whatever duration on companion app. Is there a solution?

Gerard_Val_HIK · November 10, 2018, 11:03am

Nope.

Met vriendelijke groet

Gerard Val

Marcello_Crevatin · November 14, 2018, 4:04pm

I have the same problem 0W during workout, with I pad. The issue have a solution?

Ivo_Ritters · December 6, 2018, 12:19am

I am using the companion app on an old iphone 5c and it has the same problem with workouts. It seems not to fetch my ftp data from my account and therefore all targets are 0W. This is already going on for a while; unfortunately I cannot tell with which update this has been introduced. It was working in the past. Everything else works fine with the app. Probably this affects only old iphones and ipads?

verdusv · December 6, 2018, 5:49pm

I have this same issue with every workout. The companion app will drop power thus closing out the workout screen. I have to close the app and restart to get workout mode to reappear. This continues over and over. The readings on the PC are not affected, power remains constant.

Kevin_Brownstein · January 9, 2019, 3:51pm

I’m having the exact same issue as described by everyone above with my 3rd Gen iPad. The workout and power on the main Zwift application is fine, but the companion app always has the power goal at 0. I’m running the latest version of the Companion app (1/8) and all other functions are fine.

Ryan_Schoolmeyer · January 10, 2019, 9:53pm

I have the same issue with my companion app. I use an old iPhone as my bike computer.

iPhone: 5
IOS: 9.3.5
App Version 2.4.5 (487)

Martin_Kares · January 17, 2019, 11:20am

Same problem!

Kevin_Brownstein · January 23, 2019, 5:28pm

Engaged with Zwift support on this issue. I was told my iPad 3 was not supported and was directed to a page that showed Zwift app, not Companion requirements.

I asked for a clarification and was ignored. Anyone else get this type of response? I’m ok if my 6 year old ipad is not supported, but I would like to see it documented somewhere.

Brian_Kelly_Foyle_CC · January 24, 2019, 2:55pm

Any updates on this as I have the same issue on both ipad and iphone?

Gerard_Val_HIK · January 24, 2019, 3:32pm

I suspect it’s a non-issue to them. In a way zwift is growing too big too fast.

Priority is ESports…

Met vriendelijke groet

Gerard Val