Companion issue with power in workout mode


(Gerard Val [HIK] (C)) #1

Last night my power inditacion on the app did not respond. I was doing a workout and the app showed something like:
Do 0 (zero) power during … while on the pc-screen the power to produce was normal.
IOS app. I saw it was updated sept 13.


(Vincent W.) #2

Hey Gerard has this happened before or was it the first time? If that happens again try closing the Companion app then restart it while still in the ride.


(Gerard Val [HIK] (C)) #3

Hi Vincent,
I did that while I was still in the ride. I even restarted my iPhone, turned wifi off and on… nothing changed.
Maybe tomorrow evening I do a ride again and then I will test it again…
It was the first time I had this.
Regards Gerard.


(Gerard Val [HIK] (C)) #4

Powerinfo/data is not comming to the app…


(Vincent W.) #5

Thanks for the screenshot Gerard! Which device are you launching the Zwift app from?


(Gerard Val [HIK] (C)) #6

On iPhone 5. It’s my "spare’ phone. I tried switchin off/on wifi, off/on the whole device, makes no difference
Regards
Gerard


(Vincent W.) #7

Hey Gerard, can you check to make sure your FTP isn’t set to 0?

Edit: I also see that you’ve sent a support conversation. If you have any new info please direct it there so we’re not talking in two places. :slight_smile:


(steve bourgeault) #8

i have the same issue with a generation 6 ipod touch


(steve bourgeault) #9

when u say close it, you mean log out and log back in?


(Josh Wepman) #10

I have this problem every ride. 0w for whatever duration on companion app. Is there a solution?


(Gerard Val [HIK] (C)) #11

Nope.

Met vriendelijke groet

Gerard Val


(Marcello Crevatin) #12

I have the same problem 0W during workout, with I pad. The issue have a solution?