Anyone got any clue why the companion app has stopped switching to game mode when I’m in an event? It’s happened the last few times ?
Cheers
Anyone got any clue why the companion app has stopped switching to game mode when I’m in an event? It’s happened the last few times ?
Cheers
Is your Companion app up to date? How about Zwift?
Now that you mention it, I thought it was taking longer than usual to switch into ride/game mode the last week or so. It takes like 20-30s instead of what I remember being normal as 5-10s. But, it does switch.
I do think it’s all up to date but just this last week it wont switch. Really odd but even 30 mins into a ride still nothing ? Have mailed zwift they may have a solution. Many thanks
Have you tried to turn flight mode off and on while riding to see if it is not a WIFI issue.
My companion app isn’t working either.
Already restarted the phone, still no joy.
Can you give us more info.
Is your phone with the ZCA and the device that is running the Zwift app connected to the same router?
Thanks folks had some help from the swift team seems to have sorted the problem.
Thanks as always
Do you want to share what fixed it for you, this can help other riders that have the same issue.
Sure thing this is a copy of what I received
Hi Gary,
Thanks for reaching out to us at Zwift support.
I’m sorry to hear you’re having issues with the Zwift Companion. I’d like you to try turning on airplane mode to eliminate the chance that your mobile app isn’t trying to connect from mobile data. First, make sure the Zwift Companion app and Zwift are closed, then do one of the following:
Give that a try, and let me know how it goes!
Ride On.
Yes and yes.
Fixed itself on Saturday night after I updated Zwift on my Windows laptop.
Took 50 minutes instead of the usual minute to update, missed the race I wanted to do unfortunately.