Hi , I have just purchased the new Zwift Ride with KICKR CORE , I believe that I have set it up correctly but every 3rd or 4th revolution the chain slips and makes the bike un-rideable , is there a fix for this ?, thanks any help would be appreciated
If the chain is slipping on the cog, need for derailleur adjustment or chain wear are the most likely causes
Thanks Paul , the bike is the new Zwift ride so it doesn’t have a derailleur as such but it does have a chain tensioner which should be a factory setting
Oh I’m sorry, I did not read carefully enough. You should probably talk to support.
No problem , Ive been trying but its easier said than done getting through to them , Ive managed to speak to a real person now so hopefully they will be able to advise
Hi @Steve_Morley, Welcome to the forums!
I’m Fernanda, from Zwift.
I appreciate that you contacted us via email to seek help with this issue. It’s great to see that you found a resolution with our support team!
Keep enjoying your rides!
Hi Steve,
I have the same Problem. Today the Zwift Ride arrived, Im sure everything is Set up correctly. but the Chain slips every time and and gets stuck. how did they helped you to solve it?