That sounds like you could be having some internet connection issues. If Zwift can’t communicate with our game server quick enough, you’ll notice chat messages, player positions, and the leader boards display incorrectly.
If this is a group workout we’re talking about, there’s also the possibility that Zwift attempted downloading a group of required files for the event, but the download wasn’t successful.
Either way, I’d recommend giving your Modem and WiFi Router a reboot. There is a bit of a process to that, but I’ll supply some instructions below:
* Unplug the power cable from your Modem.
* Unplug the power cable from your WiFi Router.
* Leave both devices unplugged for about 2 minutes to clear persistent settings.
* Plug the power cable back into your Modem.
* Wait 3 to 5 minutes for your Modem to completely boot.
* Verify your Online or Internet LED indicator shows that your Modem is online.
* Plug the power cable back into your WiFi Router.
* Wait about 2 to 3 minutes for your WiFi Router to completely boot and begin broadcasting WiFi.
If you’re planning on joining any type of group workout, try to drop in about 10 minutes early. If required files don’t download properly the first time around, it should be apparent because there will either be missing GUI and HUD elements, leaderboard will look funny, the chat won’t function properly, or other riders will ‘jitter’ around wildly.
If that happens, please drop-out of the event and re-join it before starting. That should force Zwift to retry the download and your second drop-in should work properly.
If you’re noticing none of the troubleshooting I’ve provided so far seems to help, please let me know so we can continue researching a bit.