Can't pair more than one sensor

I think I’ve seen others having a similar challenge, but no solution. I’m using Zwift on an old-school Minoura mag trainer, which means I am using sensors. I have the Wahoo speed and cadence sensors and a heart rate monitor. I’m using Zwift via a Pixel2XL phone, pairing all sensors via bluetooth and mirroring the screen to a TV via Chromecast.

The challenge is that Zwift will not read the HR strap at all, yet other apps on my phone read it without difficulty. Also, Zwift will read the cadence and speed sensors, but can only actually use data from one of them at a time. So, I have to be sure that it’s picking up the speed sensor to have a successful session.

It would be more useful if Zwift would pull data from all the sensors. Is there something I can do to successfully pair them all? Or do I need to wait for some kind of bug fix that’s on the roadmap, but not coming imminently?

Having the same issue with pixel 3 and Garmin sensors. Zwift will connect to both but will only provide data from the second one paired

Hello Ian,
Sorry for the troubles and delay in responding. Could you please email us at support@zwift.com with more details?
Thank you for the post, and riding Zwift Android.
Will

Hi Tony,
Welcome to the forums, and sincere apologies for the delay in responding.
I’ve passed your info on to our QA team. If you want you can also open a ticket by emailing support@zwift.com.
Thanks for riding Zwift Android.
Will

I have emailed support already and unfortunately the response was extremely unhelpful. It was clear from the first reply that they had not even read the content of my email and sent a copy and paste response that had nothing to do with my problem.

Follow emails only confirmed that the people responding to me either continued to not be reading my emails or knew less about the program then I do. Someone actually told me to pair my cadence sensor with my trainer rather then with the program. This makes sense other then the fact that I had already state to them I am not using a smart trainer and they named the exact Kurt kinetic trainer I’m using in the same email they suggested I pair to it in.

I’m so frustrated with dealing with what passes for tech support at zwift that I’ve lost all interest in pursuing this issue.

My Garmin ant+ only sensors work fine. The Garmin 2 with Bluetooth is a pita and the sensors seem to be fighting with each other. I may just give up on them and go back to ant+ until I figure out an alternative that works.

Sorry you have to deal with my rant but I happy to have gotten that out. Thank you for your interest in helping me resolve this issue but as I said earlier I’m done trying myself and moving on.

I’m having the same problem, have you found a solution?

Still no answer from zwift? Having similiar problem here.

Not for me. I ended up buying an inexpensive smart trainer, so I’m no longer using the two sensors.

I’ve been doing some Zwift tech support for my local cycling club and experienced the same issue with Garmin Speed sensor 2 and Cadence sensor 2 in two other households. -That is, they both pair up just fine, but not concurrently.

I’ve experienced this while running the app on an Android phone, and also on a Windows laptop.

In each case withing their respective operating systems, ie outside of Zwift, I noticed that one device would pair at a time. I don’t think this is a Zwift issue, but instead a bluetooth limitation on that particular device. There are other scenarios where there are multiple inputs Eg bluetooth keyboard, mouse and headset is a reasonable expectation.

My workaround for the windows laptop, was to use ANT+ for one sensor, and Bluetooth on the other sensor.

I wonder if the limitation is Garmin specific on the Speed/Cadence Sensor 2. Are others experiencing it with other branded sensors?

Stel

Hi Stel and all,

I am using Garmin speed and cadence sensor bought three years ago, i believe it’s generation one, it’s ANT+, I have no problem pairing these sensors with Zwift Connection app Android. Also Garmin HR strap can be detected via ANT+.

However, sometimes, during cycling workout couple of time, I was kicked out from the event eg. TOW Stage 2 Race. Not sure if it’s a glitch or network issue.