Hi
Im using the zwift app on a new ipad pro and cannot connect my apple watch for HR information. I am able to pair the zwift app on my iphone with my apple watch without problem, so this appears to be a ipad pro issue.
Bluetooth is switched on and the app is connecting successfully to my turbo trainer via Bluetooth, so trying to understand if this is an app issue?
Since you’re running the Zwift game app on an iPad, you should know about a couple quirks when using iOS with Apple Watch. Since you’re saying you successfully paired your Apple Watch to Zwift, are you saying that you’re not seeing HR data for some reason? HR data will not start sending until you start your ride in Zwift.
There are some Apple-specific quirks if you’re using Apple Health. Read here for those.
Hi, Do you folks have any update on when this bug will be corrected? Merci.
I just got word the Zwift no longer supports Apple Watch. I don’t want to buy a Garmin and the other inexpensive solutions don’t work reliably. How can Zwift justify charging so much a month for its “game” and not support the most popular hardware on the planet for measuring pulse?
I’m considering dropping my subscription. There are competitors that say they support it. I’ll at least give them a try.
I would add that the Apple Watch is hardly reliable as an HRM, especially when exercising. I got a Coospo HRM from Amazon at a pretty low price. It can connect via ANT+ or Bluetooth. You might look into something like that.
It’s not that Zwift don’t support the Apple Watch, it’s more that the Apple Watch doesn’t support Zwift.
For Apple users, perhaps. Surely not for all on the planet (where I believe 80-90 % of the population cannot afford it).
I use an (really old) Polar H7, bought used for 10 € - had never problem - zwifting 5 years.
I also use a Chinese arm based HR that cost about £12 and it’s been faultless.
So much so i bought 2 more before they went up on price and they’re box still in the box with cellophane on.
Maybe we need a for sale section.
And, THAT 80-90% of the planet wouldn’t be able to afford indoor cycling equipment and Zwift. Within Zwift’s target, there’s nothing bigger than Apple-- except arguably Garmin. Else, we’re stuck with a hundred suppliers of Chinese straps that are, not unexpectedly, junk. The one I got certainly is junk, and it was $60.
Thanks for the response though.
I used to work in Customer Support for a big co.-- this is the answer we always tried too. Fact is, anything can be supported if you care enough. Zwift doesn’t care.
Are you able to evidence that?
I would stay away from any wrist based HR monitor they are not very accurate when cycling. I think it is the way the arm bend or holding the handlebars.
A chest or armband is definitely the way to go.
There’s no self-entitlement quite like an Apple users self-entitlement 
Well, my Apple Watch seems to be more reliable than my Tickr, the Tickr after a few months of use seems to take a while to warm up even if I wash it every time, and wet the pads ahead of time etc. I usually end up having to reference my watch.
Check forums back several years (I went back to early '21): This has been a problem long enough that, if they cared, they would correct it. I know it can be done-- I’ve worked on dev teams-- and the update schedules of the two companies have been in sync over that time. They might actually have to contact Apple Dev team and work on it. Since they have not done so, that is strong evidence that they do not care enough to do so. Instead, they just said “unsupported”-- verbiage for we don’t care.
I didn’t mention cheap straps and I don’t use them. But if I am not wrong the most Apple products are made in China, too.
Off topic, sorry.
Completely irrelevant unless you’ve worked on a development team that’s trying to get the Apple Watch working with Zwift.
I’ve worked on my arena for 25 years but that doesn’t mean i know what’s happening with other companies
Again have you any evidence of this? Do you work for Apple or Zwift? If not then I don’t see how you can make such a sweeping statement.
There clearly have been attempts to get full compatibility between the two products which have hit a road block.
This is evidenced on here.
Enjoy the other competitors that you are going to try. Be warned though, the Apple Watch doesn’t work reliably with those either.