Canceled my Account and got charged

Bugs and Support
1

Same as Vladimir in this previous post: (“Being charged despite cancelled membership more than year ago and not using Zwift. Unable to cancel membership now”) I have canceled my account. I received also no confirmation email and forgot to take the print screen of the end of the Subscription. I got charged for the next month as if something went wrong during the cancel operation.
Now I can not delete my billing information in case it happens again.

Any idea what has happened?

2

Hi @Hubert_Bonnisseur_de welcome to Zwift forums.

Shuji from Zwift HQ here. We don’t handle account-related issues on this public forum to guard your privacy. Please contact my colleagues offline, so we can get the details about your account. Thanks.

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