can not process payment

I have support ticket 21103 and after my free trial I tried to summit payment but it states that there is an error,  I have an active subscription and to contact support.  It shows a card on file but no payment made…  that was two days ago.

same for me… Ticket no.  21359 still unanswered…

same for me-subsricption error with pay pal.


Same here too. Seems cra y

I’ll be riding at BKool till they can figure this out.  I have uninstalled and deleted zwift directory and reinstalled but with no luck.  changed credit cards, no luck.  It seems to think I have a valid membership but does not show up as such just that my free trial expired.  When I signed up for the free trial it never asked for a credit card.  I did not try to pay for it for a few days after the free trial was over. Oh well I’ll wait… three days and counting.

I just tried to make payment and it took my card so something happened to make it all work

They has fixed this issue couple hours ago.

pay pal isnt ok until yet ???

now its ok, why? forget it and be happy

all working for me now

all working for me now

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I also get a processing error when using my credit card. Unable to join and trial is over. Bummer. Seems like the credit card processing should be number 1 priority. Also, why can’t I remove a payment?