payment problems

(Ernie Coco) #1

Every two weeks I get free trial expired notice.  I have put i multiple payment methods and still get kicked out.  I’ve been travelling a lot so I haven’t been riding much but when I get a few minutes I want to ride, but waste all my time messing with the dang program to get back online.  Please help me.

(Eric C. (Zwift HQ)) #2

Hi Ernie,

I’ve created a ticket for you so we can investigate this further.


(Brandon Boggan) #3

I have the same problem. Did they resolve it for you?

(Ernie Coco) #4

Yes they did. Eric C. Fixed it for me. At least we will see if it is fixed when payments are due in January.  

(Geir Sab (MTB)) #5

I have the same problem. Tried diferent cards and Paypal.


(Jamie Murdock) #6

Same problem here.