I get error during payment process.

The Archives Archived: Tips and Troubleshooting
#1

Subscription Error

 

We’ve found an active subscription for this account,
please contact customer support if you are unable
to see your subscription

#2

I keep getting the same thing…No response from Zwift on how to fix it yet!

#3

The same thing is happening to me right at this moment. Not very happy with this glitch at all. 

#4

I’ve submitted a ticket AND contacted then through both Facebook and Twitter.  They’re aware of the issue, but no fix yet :frowning: … I’ve been trying to pay for a week now.

#5

I got this to 

 

#6

Same here

 

#7

same here 21359 still unanswered

#8
#9

Same here. Seems like a simple error

#10

They has fixed this issue couple hours ago.

#11

all working for me now

#12

Hey everyone,

This has since been resolved. Just try subscribing again.

Sorry for not addressing it here on the forums more quickly - have been tied up with support tix!

#13

still face this problem

#14

Problem here as well not very good zwift :confused:

#15

I am having the same issue.

#16

same error here, when subscriping, paypal didn’t let me choose a credit card, so payment failed.  After that, trying to do credit card directly, this.

#17

I got this last night, have contacted Support with no response as yet. Very frustrating!

#18

getting same error,  is there a fix?

#19

Hey Chris,

They emailed about a week later and said try again…and it worked. Have you logged it with Support?

 

#20

Hi Chris,

Try clearing your cache and trying again. This was fixed as of February 2nd but if a NEW issue is cropping up, please let us know.

Thanks!