Hi all,
I’m having an ongoing issue with my cadence not connecting to Zwift. It did work previously but now I can’t get it operating.
I use the Giant Ridesense to give me Cadence and speed data. The cadence shows up on my Garmin watch and Garmin 520 bike computer but nothing on Zwift.
I’ve tried disconnecting my watch/phone/bike computer and then searching for the Cadence sensor but it just won’t show up!
Any ideas to help? Why won’t the Ridesense cadence appear when I search for it via Zwift?
Hi @B_Humphreys welcome to Zwift forums.
Shuji at Zwift HQ here.
Thanks for letting us know you’ve unpaired the Ridesense from your watch and bike computer. My first suspect is that the Bluetooth signal is already bonded to something else. Since you’re in the Garmin environment- do you have the Garmin Connect app installed on your smartphone / laptop? If so - it is running in the background and will bond to your Bluetooth signal. Please try uninstalling to troubleshoot.
Googling shows there have been more than one generation of the Giant Ridesense. It sounds like you have a newer generation that broadcasts over Bluetooth and ANT+ like this one. Does it have LED to indicate battery life?
An older ANT+ only version has these troubleshooting steps in its owners manual. Might any of these also apply to the newer model?
Thanks for all of that information, I will have another look at it.
It’s seem strange that the cadence is displayed on the Companion app on my phone but not on Swift on the laptop as they are connected for other functions?
I’m still not having any luck, any other ideas?
Have you checked the position of the cadence magnet? If it’s too far from the sensor, it won’t register. There should be a line or an arrow or something on Ridesense to show you where the magnet should be positioned.
He mentioned that cadence shows up on his watch and cycling computer
The cadence works on all other devices, including Zwift companion app.
@B_Humphreys
I want to better understand what you’re seeing / not seeing. Would you mind screen shotting what’s happening on your end to illustrate?
- You’re using the Companion app is game mode while you’re riding. It shows the map of whatever world you’re in.
- In game mode, the Companion app shows your cadence RPM numbers accurately. Please screenshot this.
- Cadence in the main app’s HUD shows what? Zero, or nothing? Please screenshot this.
If you don’t mind, please also screenshot the Pairing Screen of the main app, specifically the options that show up when you click the “Cadence” tile.
Hello,
Is there a resolution to this issue? I am having a similar issue with not seeing the cadence RPM on the game app but I do the see the RPM on the companion app.
Thank you.
I am also experiencing this. Linking all my devices through the companion app, my cadence is showing in the companion app, but nothing on my Apple TV. I see power and HR but no cadence.
Yes I get this too - cadence shows on companion app but not on main zwift display on tablet - just shows nothing (not zero). Using saris h3 smart trainer. Doesn’t make sense.
For me on the latest update via apple tv, I have recently seen it show up on the hub window, then I look 5 minutes later during the same ride and the cadence is gone again.