Cadence is Erratic & Device Pairing Workaround

Bugs and Support
1

Earlier this year (I don’t recall which update), I started having pairing issues between Zwift (on PC) and my Bowflex Treadmill 22 (Speed) + Garmin Epix watch (Heart Rate & Cadence).

When I pair my devices (ie: they auto-populate) on the main Zwift screen and the run starts, my avatar will run for 10 seconds or so at speed, then stop (0 mph), then jump forward (at speed), then stop (0 mph) again, etc…

To get everything working properly, I have to skip the pairing screen, start a run, go into the menus and unpair Speed, Heart Rate, and Cadence, then pair Speed (first), Heart Rate (second), and Cadence (third). I have to ensure speed is paired for several seconds before I attempt to pair HR and Cadence or it will have issues again.

So that problem is out of the way using my workaround… but once the run starts, I notice that Cadence is ~half what it should be. Occasionally it will briefly show the correct cadence, but most of the run it will show as half cadence.

Here’s an image of a run from today to illustrate the problem.

Does anyone else have these issues?

ErraticCadenceZwift
ErraticCadenceZwift1170×470 45.4 KB

2

Hola J.arrett
Usas Runn para conectar con la cinta o tienes la aplicación conectada directamente en la cinta?
A mí me pasa desde hace una semana, tengo mi runn conectado por bluetooth y ant+ y comienzo a correr,de repente se me para el avatar y luego continua de nuevo.
He cambiado las tiras que lee el runn,lo he reseteado también, pero se me sigue parando de vez en cuando.
Un saludo J.arrett

3

Hi Mario,

I have a Runn sensor too, but it has the same problem with the avatar freezing if I don’t pair it in the same manner as I pair my treadmill to Zwift. It’s not a problem with the Runn sensor or the silver stickers…

Try starting a run activity or group run in Zwift, then turn on your sensors, go into the menu > pairing screen, unpair your devices, then pair Runn (first), hear rate (second), and cadence (third). See if this helps. I have to do it this way Every time to get speed working without the freezing avatar issue.