BPM issues


(Danny Kelly) #1

I had a strange experience today. I’m using a Garmin fenix for my heart rate, yet Zwift would only show my resting BPM during the whole ride. I’ve never had this happen before, Anyone else ever experience this?


(Steven) #2

Hi Danny,

Is it safe to assume you’ve used this heart rate monitor for Zwift before and not had the problem previously?

I’d recommend trying a different battery, and maybe unpairing, and then re-pairing your HRM to Zwift.

If that doesn’t help, please submit a support ticket if you haven’t already done so, and one of our support agents will be happy to take a closer look at this matter. Thanks!


(Danny Kelly) #3

Hi Steven, thanks for the reply - I’ve been out of town would have gotten back sooner,

This issue occurs when I use my Garmin Fenix wristwatch, not a strap monitor, When using my Garmin heart strap monitor it works fine, but when trying to use the Garmin Wristwatch is when I get this issue. I have unpaired and re paired many times and still the issue persists.

Thanks for your help,

Danny


(Gerrie Delport TeamODZ) #4

Did you set your watch to Broadcast mode?


(Danny Kelly) #5

I’ll give that a try tonight. I feel like I did try that but will double check

Thanks,
Danny