Here is answer from Zwift support for all our broblem.
Hi Sergio,
In one of your previous messages you mentioned that, you turned off other bluetooth devices that the trainer could potentially connect to. Aside of turning off other devices, it is also recommended to make sure that other trainer apps/third-party apps that can connect to your hardware are truned off as well.
Your trainer should not be paired directly in the Windows settings as well.
It might be also helpful to check for updates on the Windows side (e.g. bluetooth driver updates).
After you check for these things, please try to reset your Zwift game preferences along with the known devices list.
Here is what you’ll need to do:
- Close Zwift.
- On your desktop, open Documents .
- Double-click Zwift .
- Delete knowndevices.xml and prefs.xml .
- Launch Zwift.
- Pair your devices
If after following these steps you are still having trouble connecting your trainer to Zwift, I would like you to try using the Zwift Companion App again.
When you use Zwift on a computer—you can use the Zwift Companion (ZC) app on your mobile device to create a “bridge.”
With this bridge in place, ZC will convert your trainer’s BLE signal into a format that your computer can recognize.
Please bear in mind that in order for the bridge to work, you will need to enable location permissions on your android device.
More information about using the Zwift Companion App can be found here .
Please let us know how it goes. We are looking forward to hearing back from you!