Ok, looks like it’s a ZWift issue. have not had any problems for a year and now BT drops 2-3 times a race. Windows 10 app, zwift companion. i have tried the companion on iOS and an Android phone, same issues.
please advise
Ok, looks like it’s a ZWift issue. have not had any problems for a year and now BT drops 2-3 times a race. Windows 10 app, zwift companion. i have tried the companion on iOS and an Android phone, same issues.
please advise
Zwift customer service will send you to a web page with a "common problems’ chart. Don’t expect much more.
Here is some stuff to try.
More desperate stuff:
I was fine the first week without any drops at all, but since the latest Widows update, I drop numerous times every single ride. I pair through the companion app to my laptop and HR, Cadence and the Kickr power all drop to 0 for a few seconds and then kick back in.
1903 was said to have Bluetooth issues
Can you switch to Ant instead of BT? My wife had to re-pair everything after the last Zwift update and she just tried BT because it was on the list. Right back to the last year’s mess of BT hangs and Zwift PC application crashes. An attempt at a one hour ride resulted in no less than 10 BT hangs followed by an 10 application crashes. The Windows debugger tool shows that last activity from Zwift is a BT API call … Zwift shouldn’t blow up and Windows shouldn’t botch BT either, but I digress. The two are two peas in a pod.
So far my “ultimate” setup that limits crashes to about 1 in 20 rides is a ANT dongle from the Windows PC with a USB cord routed to within about 6 inches of the trainer. Keep an eye on your USB extension length, because after a certain distance they get flaky, and adding another flaky connection on top of the Windows/Zwift party isn’t what anyone wants.
I’m having big issues here too with companion app and either iOS 13 or the new Windows update. Constant dropouts on the last couple rides that can’t reliably be fixed with any one method. I’d switch to an ANT or Bluetooth dongle, but my computer is in a different room and I stream the game to my workout room.
Seems fixed now. Only had issues for a couple days