Billed extra for the last two months

Good morning,

I’m looking for an answer this this question that I have regarding billing.
I paused my membership for a few weeks back in June, reactivated it, got charged an additional £25.98 on top of £12.99, then the same has happened again for July.
As a precaution I’ve cancelled my membership and removed any associated payment - Would it be possible to look into this for me and issue a refund please.



Hi James,
I think you would be best to raise this issue with Zwift support.

I’m sure they will be able to help you.